Testimonials

As a 4th generation, family-owned dealership focused on customer experience excellence, Steinbring Motorcoach proudly represents the finest brands in the industry by carrying only one make in each RV segment. Midwest Automotive Designs' dedication to superior quality, comfort, and attention to detail ensures that our clients enjoy an unparalleled experience on the road. Their status as our exclusive Class B luxury van reflects our confidence in their product and our commitment to providing our customers with the best in the industry.

Steinbring Motorcoach

RV Dealer in Garfield, MN | Steinbring Motorcoach

At Southern Luxury Sales (SLS), under the leadership of Lee Rodriguez and General Manager Adrian Caballero, our journey with Midwest Automotive Designs has been transformative. Evolving from our roots in the transportation industry, where we specialized in limos and shuttles, we recognized the shifting market demands during the COVID years. This led us to pivot towards offering Midwest Automotive Designs conversion vans to discerning personal use customers.

Our indoor showroom proudly showcases over 60 Midwest vans at any given time, providing our customers with an unparalleled selection to choose from. Our detailed focus on customer service aligns seamlessly with Midwest's vision, ensuring each customer receives a personalized and luxurious buying experience.

Becoming an official Midwest dealer in 2022 was a significant milestone for us. Prior to this, we demonstrated our commitment by sourcing and reselling second-hand Midwest vans from existing dealers, which was warmly received by the Midwest team. Since then, our partnership with Midwest Automotive Designs has flourished. We collaborate closely, sharing a mutual dedication to growth and excellence in delivering luxury vehicles and unparalleled service to our valued customers.

At SLS, we are proud to represent Midwest Automotive Designs and look forward to continuing our successful partnership, providing our customers with the ultimate in luxury and comfort.

Southern Luxury Sales

Luxury Sprinter Vans Dealer in Houston, TX | SLS Houston (southernluxurysales.com)

Every inch of a Midwest Sprinter has a functional purpose. There is no planned obsolescence. This is as true in today's models as it was of the first Midwest Sprinter to see the light of the open road. The classic Midwest Sprinter of the early part of the century is no museum piece. Still in use today, it is as sturdy and modern an appearance as the first day it swung into traffic. As a result, a Midwest Sprinter is always "in style" conceived and constructed as a lifetime investment in happiness. The Midwest factory is responsive and helpful with warranty work. The value of a Midwest Sprinter is lasting and appreciated by people from all walks of life. Midwest Sprinter is the best class B on the market today.

Pat Pointer

Commercial Vehicle Manager

Mercedes-Benz of Nashville

As the Owner and General Manager of Sunshine State RV, one of the nation's leading Class-B Van dealerships, I am delighted to share my experience with Midwest Automotive Designs. Since 2016, our partnership has flourished, contributing significantly to our growth and success.

Midwest Automotive Designs has consistently exceeded my expectations in both luxury and service, making them the perfect fit for our discerning clientele. Their attention to detail and commitment to quality craftsmanship align seamlessly with our values at Sunshine State RV.

Not only have their vans become a staple in our inventory, but they've also played a pivotal role in solidifying our position as the largest Midwest Automotive Designs dealer in the state of Florida. The demand for their vehicles continues to soar, and our customers rave about the comfort, style, and functionality of each model rather it be a Camper Van or Executive Limo.

What truly sets Midwest Automotive Designs apart is their unwavering dedication to customer satisfaction. From initial inquiries to after-sales support, their team goes above and beyond to ensure a seamless experience for both dealers and buyers alike.

I am proud to endorse Midwest Automotive Designs and look forward to continued growth and success together. If you're in search of luxury and reliability in the Class-B Van market, look no further than Midwest Automotive Designs.

Nick Schmidt  

Owner & General Manager

Sunshine State RV

www.sunshinestatervs.com

Hi, We’re the Miller's. Our main mission in purchasing our van was travel baseball.  As a disabled Army Special Operations Veteran sitting in the hot Georgia heat for hours between games with nothing but junk food to eat just wasn't cutting it. We bought our FD2 Super Bowl weekend 2023.  We bought a one way ticket to Phoenix with our 10 year old son at the time and made a family vacation out of the trip back to Georgia.  We are both from the west and used to open space and exploring. We’ve put 23k miles on our van in just a year and don’t plan on stopping. We’ve been back to California and back, up to Cooperstown and down to Florida.  Owning our MAD van has been a game changer.

Miller Family

Owners

I have owned my Midwest Automotive Designs RV for several years now and I am in the process of purchasing another brand-new Midwest Automotive Designs RV!  My van has provided the opportunity for me and my 2 daughters to travel and thoroughly explore 49 states (of course we haven’t been able to “drive” to Hawaii) and have unforgettable adventures.  The exceptional experiences with our van is all credited to the outstanding van craftsmanship and exceptional, consistent, and dedicated customer service from the Midwest team in Elkhart, Indiana headed by Ronald Preston.  As far as customer service, the Midwest team has always been there for any questions or concerns quickly and without hesitation. There are so many RV dealers out there that don’t give the best walk-throughs upon purchase or provide any customer service (which was in my case with my dealer), but that didn’t create any issues for me since I had the support of the actual manufacturer of the van!  Midwest Automotive Designs team has stood by their product and guided me with anything I have needed. The entire Midwest team is supportive, knowledgeable, patient, and responsive.  They want to please their buyers and are receptive and appreciative to any feedback. Midwest is also very into innovation and state-of-the-art concepts and the reps love to learn from their customers' experiences.  That is the type of manufacturer you want to put your trust and money with!

Before this Midwest van, I owned a class B van from another manufacturer and was in the market for a newer and more modern class B van. I visited an RV show in Tampa (the largest show in the country) with an open mind and stepped into every van on display at the show.  It was not until I stepped into a Midwest Automotive Designs van that my decision was immediate. I was blown away by the amazing attention to detail, the classiness, and the superior build quality of this van. Everywhere I looked in this van, from the seating and leather work, the cabinetry, the flooring, the appliances, and the bathroom, the van exuded a classy modern look and feel as well as durability and quality. The materials used by Midwest in their builds are very well thought out and top-notch. It felt like a cozy home-like environment which would be suitable for me and my daughters to have the comforts for our long adventure travels. The level of craftsmanship in these vans convinced me that they are built to last and my experiences with the van over the year has confirmed this. The layout of the van is very user-friendly as well as the technology being easy to navigate. I am able to access everything with the touch of a button including the super easy black and gray tank dumping! Everything is easy enough for a woman traveling without help to figure out!

Now for the fun stuff…..I have become the rally coordinator for the Midwest Automotive Designs Owners Group! This is the best indication of my love for these vans. This is not a paid job.  I do it because the vibrant and supportive community of Midwest owners has added so much happiness to my life. I have helped to coordinate many rallies for owners and the Midwest Automotive Design team has attended each and every rally, supported us, and sponsored us! They have provided us with meals, lectures, and repairs at our rallies and mingled with all the owners to answer questions. These rallies provide our Midwest owners with a family and a comfortable sense of belonging to a community. We call ourselves the “MAD family” and Ron Preston and his Midwest team are a part of our family. At the rallies, owners share their experiences, tips, and stories and we all learn from each other whether it be cool tricks and ideas with our vans, fun modifications, new gadgets to travel or camp with, or travel experiences.  Best of all, we have formed friendships based around our van life and we are all super thrilled with our Midwest vans.

Every aspect of my Midwest Automotive Designs van is designed to enhance convenience and enjoyment. Because of Midwest, my life is enhanced with adventure, freedom, and camaraderie. Midwest Automotive Designs has definitely earned my trust and loyalty for life!

Jaclyn Muskat 

Owner and Rally Coordinator

Midwest Automotive Design is renowned for its unparalleled quality craftsmanship and wide selection of B vans across all price ranges, making it accessible for anyone to embark on the lifestyle of their dreams. Whether you're a seasoned traveler or a first-time adventurer, Midwest Automotive Design ensures that there is a perfect fit for you. NIRVC is honored to showcase and support the exceptional products crafted by Midwest Automotive Design, embodying a commitment to excellence and endless possibilities for those seeking to explore the open road in style and comfort.

Angie Morell 

Director of Sales

National Indoor RV Centers 

Regardless of whether it’s for our use or for sale to a client, the Mercedes quality just can’t be beat. Our customers appreciate the dignity, expertise, available amenities and precision found in the conversions expertly provided by Midwest. And the customer service and support after the sale continues to be outstanding.

Thank you Midwest team for your great customer service. Kyle for taking the time to address my issues and fixing the sprinter, Travis for scheduling and taking my appt, Jim Brown for taking me to lunch and Tim for having an amazing team. Midwest always surpass my expectation. Thanks guys (and ladies, the young lady at the front desk was helpful as well)

We always keep Midwest Automotive Designs van in stock. We like to be able to call and get immediate support for any of our questions. It is also good to know that I can have personal care and attention for our clients. Our clients love the innovation, technology, luxury, available options and the attention to detail in every van built by Midwest.

It’s been my privilege to work with Midwest Automotive Designs since 2010. The quality, content mix, and dealer support are the best I’ve experienced in my over 30 years as a Truck Sales Manager and Sprinter Sales Manager. The difference between Midwest and the rest is what happens when anything stops working; they are a true partner who engages you and your staff to get the vehicle operational again!!

If you look at it in terms of billable hours, hiring a driver and traveling in this kind of office-on-wheels is the smartest thing you can do. Every hour I’m in transit is now a productive hour. And I’m not having to work when I get home. I’m relaxed, and I spend more time with my family.

We decided to visit the MAD factory before our purchase. What we found was amazing, the state of the art facility, more than 100 employees, Upholsters building seats, wood workers finishing exotic wood tables. What we found was most impressive, was the dozens and dozens of Mercedes-Benz Sprinter vans being constructed. Not Escalades, Dodge or Ford vans, Just acres of Sprinters, It was AMAZING.

I want to thank you and acknowledge the excellent customer service that Midwest has provided me. While traveling on a long distance trip with my Limo, we encountered a control problem with the Crestron. Kenny immediately got the ball rolling to replace the electronics pre-installed with our custom control software and arranged for Travis to overnight the parts to our hotel. We traded out the box, and immediately fixed the problem. I was very impressed with the expediency and the professional manner by which the team conducted itself. As you know this is my second Midwest Limo and I’m sure we’ll be designing a third sometime in the near future.

I bought a new Midwest Passage 144 last summer. I didn't use it much but recently drove from Wisconsin to Florida and it seemed like there were some setting issues since some of the things were not working properly. I called a local RV dealer in Florida and they couldn't get me in for 2 months. So I called Midwest Automotive Designs to see what the warranty process was and where I can schedule an appointment. Oh btw, I called the original dealer that I purchased from because I thought they could walk me through on the phone but the tech never called me back. So I was transferred to Jason Kelly at Midwest Automotive Designs and he said that he can probably help me over the phone. I was delighted to hear that since that would save me time from having to take it to a dealer and having to drive back 20 hours without some functions working. Jason spent over an hour an a half working with me reseting settings, disconnecting fuses, resetting panels, etc. I felt so bad for taking so much of his time and honestly felt like quitting but he never wavered and was confident that we can resolve everything. Sure enough, after over 90 minutes, we got everything working properly. Most likely when I let the batteries drain without enough usage the settings got out of whack. He explained that I should have it plugged in when not in use for an extended period of time which I will definitely do in the future. I cannot express enough how professional, knowledgeable, and patient Jason Kelly was and how great I feel about Midwest Automotive Designs after our interaction. Jason Kelly, thank you so much! You are the best!

We absolutely love our van and have been extremely impressed with MAD’s support. The customer service they provide, especially at the rallies, is incredible. They go above and beyond to make sure their owners are happy. I feel so fortunate to have happened into this brand by accident. My favorite part is that this little unit is fully loaded with a shower and flushing toilet. No cassette toilets for me, thank you!

MAD is awesome and the owner’s community / support is also phenomenal. Love, love, love it!

We can’t say enough about the support Midwest Automotive Designs has provided after the sale. Being able to speak with a live person is very unusual in a non customer service world.
Thank you Midwest for supporting our owners rally’s with live technical presence from training, repairs and providing genuine Goodwill for all MAD owners. Providing this support at our owners rally’s solidifies that we made the correct decision purchasing a MAD coach now and in the future.

Love our 2023 Patriot MD2. Very supportive of their customers when the need arises! Can take it anywhere and park in places that the Class As can only dream about!

Midwest and Jason are simply unbelievable. i had issues with my Van and they are gone above and beyond to make sure that it is addressed to my satisfaction. the turnaround on emails is amazingly quick. it really feels like they are there right with me on all my van needs. not just here i sold it to you and good luck. absolutely not, they are in it with me all the way. A special thanks to Jason!

Midwest automotive design has always stood by their product and have always help with parts and tech support. Brandon was knowledgeable and extremely helpful in helping me get a few issues resolved with my 2020 passage. Great company

I am a new owner and thus far have been very happy with my MAD Ford Transit Freedom Package. I've had great support and look forward to attending a Rally in 2024. I would love advance notice as I will likely build a road trip around it and need to plan in advance. I will most certainly attend all Rallies in Florida my home state.

Karen Baker
Boca Raton FL

I’ve had my Patriot for over two years. With almost 200 nights camping, it’s been a great RV.

The extra-bonus you get by purchasing a Midwest van is their quarterly owner’s rallies. I’ve attended two “MAD About You Tour” rallies. Both were awesome. Both had their own themes. And in both MAD went all-out to provide courtesy repairs and parts installed by their factory Techs and group education seminars to learn how to use the van (inverter, lithium batteries, firefly, audio/visual system, etc.). The rallies prove that MAD “gets-it” about customer loyalty.

Only a month away from the Elkhart “Return to the Mothership” rally! And then Las Vegas and Crystal Beach, Texas in October.

I am the owner of a 2021 Midwest Passage. I bought it sight unseen after seeing the reviews that had been posted. My only regret is that I have not put enough miles on the van. In designing the Passage, Midwest thought of everything. The sleeping compartment is comfortable, plenty of storage space, and love the cooking/food storage arrangements. Most important, a special shoutout to the customer service department. Have been in several situations where they have come to my rescue. The service is always over and beyond. No complaints, no regrets.

We have attended two MAD Owners Rally's and received great on-site support by MAD: training seminars, on-site repairs, and follow-up by top MAD Service Technicians. We are very pleased with the customer service provided.

We purchased a passage 170 extend from Midwest automotive design, after looking at many models and brands. We are very impressed with the quality of our new coach as with anything new sometimes there are some small issues and a learning curve, Jason Kelly at Midwest automotive design‘s has been so helpful, very knowledgeable and very patient. He is always willing to help. Again, we are so pleased that we purchased from Midwest automotive design’s, a great company to business with.

The rally was amazing. The tour made me realize why my van cost as much as it did; so much handcrafted work on every square inch. I'm adding a photo of the owners and one of a class held at the rally with piles of parts in it that MAD brought to address warranty and out of warranty issues. There were MAD technicians everywhere.

Bought our MAD Passage in February. We were late getting registered for the Ocala Rally, but Jackie made room for us. We ended up with the last spot. The rally was a great experience for my wife and I. We met so many great people at the rally. The wealth of knowledge is amazing. Although we only had our Passage a couple short weeks, we didn’t have the opportunity to utilize the free repairs onsite, but we watched all of the repairs going on. Never seen anything like it! It was definitely great to see a manufacturer support the group like that.
We’re going to the mothership rally in a few short weeks and will definitely be taking advantage of the repairs being offered. Touring the facility is one of my todo’s. Meeting up with friends we made at the last rally and learning from other owners is. Can’t say enough about the support that MAD has provided to the Mad about you Rally. From the dinner, to the vendor support onsite to the repairs. It’s definitely worth attending a rally sponsored by MAD.

I joined MAD group on Facebook for my 2019 weekender. I started going to the rallies. This last one was in Elkhart. They offered Classes on service that is needed, question and answer, also people shared about apps they used to travel. They provided techs to fix any issues even if they were out of warranty. The techs didn't have the parts needed so on Monday I went to the shop before heading home. Well worth the layover.

The first rally we attended was six days after we purchased our MAD van. My wife was not convinced that this van was for us. After the rally, she said, “We’re going to the next”. Off to Florida we went. Now were currently on the road to Elkhart. We love you MAD❤️. Thank you for everything that you’ve done for the owners of these delightful vehicle’s. After Elkhart, we’re heading to Las Vegas and then back to Texas for rallies #4 & #5. Keep them coming.

We had an amazing time at the MAD Van Rally in Ocala FL! Catching up with a bunch of old friends and making new ones! We can’t thank the guys from MAD enough for all the training and insight they provided us on our van. You guys rock! Thanks for being such gracious hosts. Looking forward to hitting the road and seeing everyone again soon! Cheers to Van Life!

Went to the 2023 Fl rally and it was fantastic. No other manufacturer gives this this type of service and care for owners. The people, education and service to fix a few minor things in our rig was fantastic. Can’t wait to attend another rally to meet people and learn more. We are MAD fans for sure. We spend about 5 months a year in our van. We have told all our friends to look for models manufactured by MAD. Can’t wait for future locations to go and explore and meet people. Spring in the southeast coast would be ideal for us!

I didn't have high expectations in getting support for my RV. It seems that once you have bought and paid, no one actually wants to talk to you after that. I was very pleasantly surprised by the effort put in by Brandon at Midwest Automotive Designs.

After the battery charge dropped too low, some systems went offline. I think the manual could be better at describing the electrical systems and what could happen under certain circumstances. Brandon spent a lot of time with me on the phone troubleshooting systems and software on my Midwest Passage. And my initial call got a prompt call back. All issues have been resolved to my satisfaction and I am more educated on the RV systems included on the Passage.

Incidentally, the Midwest Passage is an excellent, sophisticated RV. I have enjoyed using it.

Just purchased a Mercedes Sprinter Midwest Automotive Edition (USED). Had questions in general and about some replacement parts. I was quickly transferred to Rob Cronin who was overly helpful. I was impressed because it was a used van but he made me feel like I was getting the same quality service as if I purchased it new directly from them. I feel apart of the MAD family and excited my new adventure. Thanks Rob for outstanding service.

MAD has been such a wonderful experience through their customer service and exceptional owner’s rally events. Thank you for all of your help and demonstration at each rally. It is so appreciated that you take the time to help educate your owners on their class B RVs. I look forward to each owners rally. Keep up the good work and I’ll see you at the next rally.
Susan Myers

Having years of experience with different brands, including Airstream, I can definitely say that as of today MAD is the best Sprinter outfitter in regards of craftsmanship. Brendon Sharp of the MAD Technical Customer Support was very knowledgeable and helpful in my recent inquiry. Thanks so much!